How do I download a master?

Download Overview

High-resolution Master Access can be done in two ways:

  • By using the Instant Download feature
  • By using the Add to downloads feature

Instant Download

When viewing assets in the Grid view display option:

  1. Click on the More Tools icon, i.e. the three horizontal bars under the asset's thumbnail
  2. Click Instant Download. A Download Options… box will open (see the next step)

When using the Text view and List view display options:

  1. You will see the Instant Download icon without having to click on a More Tools icon
  2. Click the Instant Download icon. A Download Options… box will open (see the next step)

When viewing an Asset detail page:

  1. You will see the Instant Download icon below the player
  2. Click the Instant Download icon. A Download Options… box will open (see the next step)
Instant Download

Selecting Master Access Download

  1. Select Download in the Master Access column. The master asset should begin downloading immediately directly via your browser.

Posting for Accelerated Download

  1. You will now see a message saying, "Your asset is also being posted for accelerated download." This means that a copy of the master asset has also been moved to your Orders Page (My Downloads) for accelerated transfer via Aspera. Please note: there will be a small delay between the asset being requested and when it is available for Aspera transfer
  2. You will now receive an email notification telling you that the media you requested is ready for download. In the body of this email, click on core.wazeedigital.com/video/purchaseHistory.do and you will be directed to your My Downloads page back in Core

Add To Downloads (Single Assets)

When viewing assets in the Grid view display option:

  1. Click on the More Tools icon, i.e. the three horizontal bars under the thumbnail
  2. Click Add to downloads. The Prepare Downloads page will open (see the next step)

When using the Text view and List view display options:

  1. You will see the Add to downloads icon without having to click on a More Tools icon
  2. Click the Add to downloads icon. The Prepare Downloads page will open (see the next step)

When viewing an Asset detail page:

  1. You will see the Add to downloads icon below the player
  2. Click the Add to downloads icon. The Prepare Downloads page will open (see the next step)

Add To Downloads (Multiple Assets)

Multiple assets can be added to My Downloads at the same time.

  1. When viewing assets in the Grid view display option: while holding the Alt key, click on your selected asset thumbnails
  2. From the Tools menu select Add selected to My Downloads. The Prepare Downloads page will open (see the next step)
  3. When using the Text view and List view display options click the check-boxes for the desired assets
  4. From the Tools menu select Add selected to My Downloads. The Prepare Downloads page will open (see the next step)

Prepare Downloads

Once a single or multiple assets are added to the Prepare Downloads queue, options can be defined for the downloaded file format, file name and duration, delivery destination and scheduled delivery window. Delivery destination and scheduled delivery window options will apply to all assets in the Prepare Downloads queue, whereas the downloaded file format, file name and duration can be set individually per asset.

Download a Master Asset in it's Native File Format Directly via your Browser

In the Prepare Downloads page:

  1. Leave the Delivery Format and Codec drop down option as Master (Copy)
  2. From here you can also perform the following functions:
  • Edit: in the Edit Asset: ... box that opens you can amend the asset's Output Filename (both Text + Metadata), input IN and OUT point timecode for asset Clipping, and add Notes to the asset. Once finished, click Save.
  • Duplicate: a copy of the same asset will appear in the list below the original. This allows for the same asset to be downloaded in a different Delivery Format and Codec
  • Save For Later: this will add the asset to a Reserve Cart for: User name box at the bottom of the page (which you can Restore at any time)  
  • Remove: this will remove the asset completely from your Prepare Downloads page

Go to the next step.

Delivery Options

To download the master asset in its native file format downloaded directly via your browser:

  1. Do not Create Destination in the My Destinations area (please note: if you would like to create a new destination, click Create Destination and fill out the Create New Delivery Destination form and click Text Electronic Address. Alternatively, please contact your Wazee Digital representative here for assistance.

Go to the next step.

Schedule your Delivery

To download the master asset in its native file format downloaded directly via your browser:

  1. Leave the Schedule Delivery fields blank (please note: alternatively, Date & Time and Time Zone controlled deliveries can be set up here)
  2. Click Proceed

Go to the next step.

Confirm your Downloads

  1. Check all details on this page and if you need to make any amendments, click Back
  2. If all is OK, click Confirm

You will then see a message saying, "Thank you! Your order is being processed. This page will redirect to your orders page in 30 seconds, click here to go there now."

Soon after that, you will receive an email notification saying, "Dear User name. We have received your request for content fulfilment and delivery. You will receive a separate email when your media is ready to download..."

Once you receive the separate email saying, "The media you requested is ready for download..." go to your My Downloads page.

Complete Downloads

  1. Wait until the Pending message changes to Available (refresh your browser periodically)
  2. When available, click Download Masters

Go to next step.

Complete your Download

  1. To download the master asset in its native file format downloaded directly via your browser click Download Master. Your download will start automatically
  2. To copy the order's URL, click Copy Download Master URL to clipboard

Download using Aspera Connect

  1. If you do not already have Aspera Connect (accelerated file transfer) on your local device, click Get Aspera Connect and follow the on screen instructions to download and install the plug in (once this has completed, return to your My Downloads page)
  2. To use Aspera Connect to download all assets in your My Orders page, click Download all via Asepra
  3. To use Aspera Connect to download a single master asset, click Download Master via Aspera

For further information on using Aspera Connect, please see How do I use Aspera with Core?

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